Refund policy

We want you to be completely satisfied with your purchase. Please read our return and refund guidelines below.

Defective, Damaged, or Misprinted Items

If your order arrives damaged, defective, or incorrectly printed, you may be eligible for a replacement or refund:

Report the issue within 30 days of delivery.
Provide clear photos showing the problem.
Approved claims will be resolved at no extra cost.

Returns for Other Reasons

We do not normally accept returns for change of mind, wrong size, or color.
If you choose to accept these returns, it will be at your expense, and reshipping will also be your responsibility.

Lost, Unclaimed, or Incorrect Address Orders

Packages returned due to wrong addresses or unclaimed shipments are the customer’s responsibility.
Unclaimed items may be donated to charity if not collected.

Return Address

Customers should contact us first before sending any returns. Returns should be sent to the address corresponding to your order’s fulfillment location:

Format suggestion for returns:

Brut Silence Returns 
[Return address below]

Return Addresses:

US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019
Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4
Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167
Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona
UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
Australia:
- Apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031
- Non-apparel orders (except phone cases): 338 Albert St, Brunswick VIC 3056
- Phone cases: 6 Axis Crescent, Dandenong South VIC 3175
Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101
Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park, Parque Paulista, CEP 25251-460, Duque de Caxias - RJ