Shipping policy
Order Processing
All orders are made on demand and processed within 1–3 business days after payment is confirmed. Each item is crafted specifically for you, ensuring quality and attention to detail.
Estimated Arrival
Estimated Arrival times:
| Region | Estimated Arrival | Notes |
|---|---|---|
| EU | 3–7 business days | Depending on local courier |
| United States & Canada | 3–6 business days | Customs delays possible |
| Rest of the World | 5–21 business days | Customs clearance may extend delivery |
| Australia & New Zealand | 4-7 business days | Customs delays possible |
Delivery times are estimates and may vary due to customs or local carriers.
Tracking information is emailed once your order ships.
Shipping Costs
We offer free standard shipping on all orders.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes depending on your country.
Customers are responsible for paying these fees.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us within 14 days of estimated delivery.
We will work with the carrier to replace or refund your order when applicable.
Order Changes & Cancellations
Orders can only be modified or canceled before production begins.
Once production starts, cancellations are not possible due to the on-demand nature of our products.
Contact Us
For any shipping inquiries, email:
support@brutsilence.com